ContentThe www.janescrivner.com/au website (the 'JANE SCRIVNER Australia Website' or 'website'). The JANE SCRIVNER Australia website is owned by SPARCANA Limited ('SPARCANA' or 'us' or 'we') registered office: 3 Whitehill Buildings, Alderminster, Stratford upon Avon, Warwickshire, CV37 8BW, United Kingdom. Registered number: 7457822 (England and Wales), VAT number: 106671426 and is operated by our local agents Webster Christian & Co. Pty Ltd ('WEBSTER CHRISTIAN') registered office: PO Box 561, North Fremantle, WA 6159 Australia.
SHIPPING WITHIN AUSTRALIA
JANE SCRIVNER Australia agrees to dispatch the products ordered within ten (10) days from payment receipt date. However, in most cases your order will be shipped with three (3) working days. You will receive a notification by email once your order has been dispatched.
Free shipping on all orders over $250
For orders under $250 a flat rate of $15.00 applies
You should expect you parcel within 1-5 business days. If your parcel does not arrive within this timeframe, please contact us via email & we will track it for you. Australia Post will deliver straight to your door, however if undelivered a calling card will be placed in your letter box to notify you that your parcel is ready to collect at your nearest post office.
Jane Scrivner Australia are unable to accept responsibility for delays in delivery due to unforeseen circumstances, such as natural disasters or delivery company strikes, etc.
If you would like any further information about deliveries please contact our customer services team at aus@janescrivner.com or call 0421 800500 - Overseas (+61) 421 800500
SHIPPING TO NEW ZEALAND & SPECIFIED COUNTIRES IN ASIA
Free shipping on all orders over $300
For orders under $300 a flat rate of $25.00 applies
You should expect to receive your order within 3-10 business days of dispatch, however certain destinations may take longer. If your parcel does not arrive within this timeframe, please contact us via email and we will track it for you.
SHIPPING TO REST OF WORLD
For all orders a flat rate of $30.00 applies
You should expect to receive your order within 3-10 business days of dispatch, however certain destinations may take longer. If your parcel does not arrive within this timeframe, please contact us via email and we will track it for you.
When international orders reach the destination country, they may be subject to customs clearance procedures which can cause delays beyond original delivery estimates. Jane Scrivner Australia takes no responsibility for any possible duties and taxes which may be applied by customs in the country where delivery is made. The responsibility for any customs duties, foreign taxes or other fees which may be imposed will rest with the customer. Please contact your local customs office for further information regarding taxes and duties. Jane Scrivner Australia are unable to accept responsibility for delays in delivery due to unforeseen circumstances, such as natural disasters, missed delivery or delivery company strikes, etc.
RETURNS POLICY
JANE SCRIVNER hopes that you will be delighted with your order. However, if for any reason you are not completely satisfied we are happy to offer a refund, exchange or replacement on all goods returned to us within 14 days of your receipt of goods, provided they are in their original, unopened and unused condition. We reserve the right to refuse exchange or refund if items are non-saleable.
Please email our customer services team at aus@janescrivner.com to REGISTER YOUR RETURN ITEM(S) AND REASONS FOR RETURN. You will need to provide full details of your customer order number, which is provided in the documentation that arrives with your order.
Please return your package, preferably by recorded delivery (retaining your recorded delivery receipt as proof of postage), or making sure you receive a proof of posting slip.
Returns Address:
Webster Christian & Co. Pty Ltd
Po Box 561,
North Fremantle
WA 6159 Australia
All returned goods will be examined upon receipt, as for reasons of hygiene we are unable to offer refunds, replacements or exchanges on any opened or used goods. We will process your return as quickly as possible and will notify you by email once your refund, replacement or exchange has been processed. During busy periods, please allow a maximum of 30 working days for your refund, replacement or exchange to be processed.
Your payment for the goods will be refunded by JANE SCRIVNER as soon as possible by the original payment method, no later than 30 working days after we have received the goods. Please note that delivery charges are not refunded. In addition to our returns policy you have the legal right to cancel your order within seven working days from the date of receipt of the goods if you send us a notice of cancellation in writing and return the goods to us in their original, unopened and unused condition.
Where goods are delivered to a third party, you may also exercise this right if you are able to return the goods to us in their original, unopened and unused condition. Your statutory rights are not affected.
