Terms & Conditions



Welcome to the 'www.janescrivner.com' website (the 'Website'). This website is operated by JANE SCRIVNER and is owned by SPARCANA Limited ('SPARCANA' or 'us' or 'we') registered office: 3 Whitehill Buildings, Alderminster, Stratford upon Avon, Warwickshire, CV37 8BW, United Kingdom. Registered number: 7457822 (England and Wales), VAT number: 106671426. If you want to ask us anything about these terms and conditions or have any comments about our website, please email our customer services team at info@janescrivner.com.

These Terms and Conditions, together with our Privacy Policy and Delivery & Returns policy, set out the basis on which you can visit and use the JANE SCRIVNER website. Please read them carefully as they contain important information.

1. OWNERSHIP OF RIGHTS

All rights, including copyright, in this website are owned by or licensed to JANE SCRIVNER. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without our permission. You may not modify, delete, distribute or post anything on this website for any purpose.

2. ELIGIBILITY

In order to make a purchase through the JANE SCRIVNER website or to use some of the services or features made available to you on our website you will be required to register. When you register, you will be required to provide information about yourself including, but not limited to, your name, telephone number and email address, which is true, accurate, current and complete in all respects. Should any of your registration information change in future you are required to amend your personal online account immediately. We may change registration requirements from time to time. Furthermore, when ordering items, you will be required to provide payment details, you represent and warrant that the payment details you provide on ordering are both valid and correct, and you confirm that you are the person referred to in the billing information provided.

The purchase of merchandise through the JANE SCRIVNER website is strictly limited to parties who can lawfully enter into and form contracts on the website in accordance with English law.

3. ACCURACY OF CONTENT

We have taken great care in the preparation of the content of this website, in particular to ensure that the details, descriptions and prices quoted are correct at the time of publishing. However, we will only accept orders if there are no material errors in the description of the merchandise or its price as advertised on this website. All prices are displayed including VAT and exclusive of delivery charges. If you are ordering within the EU, the total cost of your order is the price of the merchandise plus VAT at the current rate and delivery charges as set out in the delivery options section of this website. International customers do not pay VAT and are responsible for their own tax.

The packaging may vary from that shown. The weights and dimensions are approximate only. We have made every effort to display as accurately as possible the colour of the products that appear on the website. However, as the actual colours you see will depend on your personal computer equipment, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the merchandise on delivery. To the extent permitted by applicable law, JANE SCRIVNER disclaims all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website. We are not responsible for the content of any off-website pages or any other websites linked to or from this website. Links appearing on this website are for your convenience only and are not an endorsement by us of the content, products, services or suppliers connected therewith. We shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this website, in any off-website or in any linked websites.

4. AVAILABILITY

All items are subject to availability. Validly stated prices on our website remain in effect for as long as the merchandise is available or as otherwise stated on our website. We will inform you as soon as possible if the goods you have ordered are not available.

5. ORDERING ERRORS

You are able to correct errors on your order up to the point at which you click on 'Submit Order' on the final page of our ordering process.

6. ACKNOWLEDGEMENT AND ACCEPTANCE OF YOUR ORDER

We will notify you by email as soon as possible to acknowledge receipt of your order and to provide you with an order number. If we are unable to fulfil your order following this acknowledgement, we will contact you by email or telephone advising you of this. Our acceptance of your order will take place upon despatch of the product(s) ordered. If you require any information concerning your order please email us at info@janescrivner.com quoting your order number. We may not accept your order if an item you have ordered is out of stock, if we have identified a product or pricing error or if we are unable to obtain authorisation for your payment. Please note that we reserve the right to reject any offer to purchase by you at any time.

7. INSPECTION

You should inspect the merchandise upon receipt and check that everything specified on the delivery note is included. You will be deemed to have accepted the order unless you notify us upon receipt that there is a problem or cancel the order in accordance with your cancellation right and/or return the goods in accordance with our returns policy and procedure. If you fail to take such action, we are not obligated to accept any rejection by you of the merchandise at a later date. Your statutory rights are not affected.

8. CONDUCT A PATCH TEST

If you have particularly sensitive skin or are concerned about potential allergic reactions we recommend that you conduct a patch test on yourself before using any of the products discussed or appearing on our site.

9. PAYMENT

Payment can be made by any of the following methods: Visa, Mastercard, Delta, Electron, Solo, JCB, Maestro, Switch and PayPal. Payment will be debited and cleared from your account at the point at which your order is despatched. You confirm that the credit or debit card being used is yours. Please note that all credit/debit cardholders are subject to validation checks and authorisation by the issuer of the card. If the issuer of your payment card refuses to pay or does not for any reason authorise payment to JANE SCRIVNER, we will not be liable for any delay or non-delivery of merchandise. We retain the legal ownership of all merchandise until full payment has been made by you and received by us and legal ownership of the merchandise will immediately transfer back to us if we refund any payment for the merchandise to you. Risk in the merchandise transfers to you upon delivery.

10. LEGALLY BINDING CONTRACT

Please remember that when we accept your submitted order for merchandise on this website, there will be a legally binding contract.

11. CANCELLATION RIGHT

Under the distance selling regulations, you have the legal right to cancel your order within seven working days from the date of receipt of the goods if you send us a notice of cancellation in writing and return the goods to us in their original, unopened and unused condition. For further details of how to return merchandise, please see our returns policy and procedure. Where goods are delivered to a third party you may exercise your right to cancel if you are able to return the merchandise to us. You can submit your cancellation notice by email to our customer services department at info@janescrivner.com or in writing to: Customer Services, 3 Whitehill Buildings, Alderminster, Stratford upon Avon, Warwickshire, CV37 8BW United Kingdom. Your statutory rights are not affected.

12. RETURNS

JANE SCRIVNER hopes that you will be delighted with your order. However, if for any reason you are not completely satisfied we are happy to offer a refund, exchange or replacement on all goods returned to us within 14 days of your receipt of goods, provided they are in their original, unopened and unused condition. Please view our Delivery & Returns policy for full details of how to return your goods. Your statutory rights are not affected.

13. DAMAGE TO YOUR COMPUTER

JANE SCRIVNER makes every effort to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website and screen out anything that may damage it. Neither JANE SCRIVNER nor Sparcana Limited will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.

14. USER-GENERATED CONTENT IS NOT APPROVED BY US

This website may include information and materials uploaded by other users of the site, including to bulletin boards and chat rooms. This information and these materials have not been verified or approved by us. The views expressed by other users on our site do not represent our views or values.

If you wish to complain about information and materials uploaded by other users please contact us on info@janescrivner.com

15. RULES ABOUT LINKING TO OUR SITE

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to our site in any website that is not owned by you.

Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.

We reserve the right to withdraw linking permission without notice.

The website in which you are linking must comply in all respects with the content standards set out in these terms and conditions and our privacy policy.

16. LIMITATION OF LIABILITY

JANE SCRIVNER makes no representations or warranties in connection with this website, whether express or implied, including but not limited to warranties of satisfactory quality, non-infringement or fitness for a particular purpose, except to the extent such warranties are not legally excludable. To the fullest extent permissible JANE SCRIVNER will not be liable for interruption of business; loss or damages of any kind incurred as a result of dealings with or the presence of the website or off-website links; access delays or access interruptions to the website; computer viruses, system failure or any malfunction which may occur in connection with your use of our website; any inaccuracies or omissions or misleading, false or deceptive statements in the content; or any events beyond JANE SCRIVNER's reasonable control. Furthermore, to the fullest extent permitted by law, we will not be liable for any direct, indirect, special, incidental, consequential or other damages of any kind related to your use of the website and in no event shall our maximum aggregate liability exceed UKĀ£100 (one hundred pounds sterling).

17. EXCLUSIONS OF LIABILITY

Any disclaimers and exclusions of liability in these terms and conditions shall not apply to any damages arising from death or personal injury caused by the negligence of JANE SCRIVNER or any of its employees or agents or fraud. These disclaimers and exclusions shall be governed by English law. If any provisions of these disclaimers and exclusions are deemed to be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

18. COMPLAINTS AND SUBMISSION OF INFORMATION

If you wish to contact us to complain about any matter in regard to the merchandise, please email us at info@janescrivner.com or write to us at: Customer Services, SPARCANA Limited, 3 Whitehill Buildings, Alderminster, Stratford upon Avon, Warwickshire, CV37 8BW United Kingdom.

We welcome your enquiries or feedback on the merchandise you use or might like to purchase. However, it is our policy to decline any unsolicited suggestions or ideas. Any enquiries, feedback, suggestions, ideas or other information you provide to us ('information') will be treated as non-confidential and non-proprietary. Subject to our privacy policy, by providing us with any such unsolicited information you hereby grant JANE SCRIVNER a non-exclusive and royalty-free right to use, reproduce, modify, adapt, publish, sell, assign, translate, transfer, sub-license, create derivative works from, distribute and display the information in any form, media or technology and whether alone or as part of other works. You also agree that your information may not be returned and we may use your information and any ideas, concepts or know-how contained therein, for any purpose. Furthermore, if you send us any such information you represent and warrant that you own or otherwise are entitled to any and all rights to the information and that your information does not contain or constitute software viruses, commercial solicitation, chain letters, mass mailings or 'spam' in any form. You may not impersonate any person or entity or use any false email address or otherwise mislead JANE SCRIVNER as to the origin of the information submitted and you agree to indemnify JANE SCRIVNER and hold JANE SCRIVNER harmless from and against any claims arising from your claims and/or any third party's claims to any rights in any such information.

19. INTELLECTUAL PROPERTY

The trade marks, logos and service marks ('intellectual property') displayed on our website are the registered and unregistered marks of JANE SCRIVNER, Sparcana Limited, our affiliates, our licensors and/or our suppliers in the UK, US and other countries and are protected by UK and international trade mark laws. Except in connection with placing an order for merchandise or as required by applicable law, you may not use, reproduce, duplicate, copy, sell, resell, access, modify or otherwise exploit our intellectual property or that of our suppliers without our or their prior written consent.

20. NON-WAIVER

No failure to exercise and no delay on the part of JANE SCRIVNER in exercising any right, remedy, power or privilege of JANE SCRIVNER under these terms and conditions and no course of dealing between us shall be construed or operate as a waiver, nor shall any single or partial exercise of any right, remedy, power or privilege preclude any other or further exercise thereof or the exercise of any other right, remedy, power or privilege on the part of JANE SCRIVNER.

21. OTHER LEGAL NOTICES

There may be legal notices on other areas of this website which relate to your use of this website, all of which will, together with these terms and conditions, govern your use of this website.

22. CHANGES TO LEGAL NOTICES

We reserve the right to change these terms and conditions from time to time and we encourage you to review them as often as possible. Any changes are effective immediately upon posting to the website.

23. LAW, JURISDICTION AND LANGUAGE

This website, any content contained herein and any contracts entered into as a result of usage of this website are governed by English law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.

These terms and conditions do not affect your statutory legal rights.

Company details and registration:

England and Wales registration number 7457822

SPARCANA Ltd.
3 Whitehill Buildings 
Alderminster 
Stratford upon Avon 
Warwickshire 
CV37 8BW 
United Kingdom
Telephone: 0044 (0)1789 801040 

info@janescrivner.com